Refund and Returns Policy

At Authentico.com.bd, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the terms under which you may return items or request a refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within [Insert Return Window, e.g., 7 or 14 days] of receiving the item

Refund and Returns Policy for Authentico.com.bd

At Authentico.com.bd, we aim to ensure customer satisfaction by providing high-quality organic products. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below for guidance on how to proceed.

1. Eligibility for Returns

We accept returns and refunds under the following conditions:

  • The product must be returned in its original condition, unopened, unused, and with all original packaging intact.
  • Return requests must be initiated within 7 days of receiving the product.
  • Perishable items such as fresh produce are not eligible for return, except in cases of quality defects.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Fresh and perishable goods (e.g., fruits, vegetables, dairy).
  • Opened or used products.
  • Items purchased during clearance sales or with promotional discounts.
  • Customized or special-order items.

3. Return Process

To request a return, follow these steps:

  1. Contact Us: Reach out to our support team at mdalifsarder3@gmail.com with your order details and reason for return.
  2. Approval: Once your return request is approved, you will receive instructions on how to proceed.
  3. Packaging: Ensure the product is securely packaged to avoid damage during return transit.
  4. Shipping: Send the product to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Policy

Once we receive and inspect the returned item, we will notify you of the refund approval or rejection:

  • Approved Refunds: The refund will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: In some cases, partial refunds may be issued for items returned in less-than-original condition.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery:

  • Provide clear photos of the product and packaging for verification.
  • We will arrange for a replacement or issue a full refund, including return shipping costs.

6. Order Cancellations

  • Orders can be canceled before shipment. Contact us promptly at [Insert Contact Details] to initiate a cancellation.
  • If the order has already shipped, the return process must be followed.

7. Contact Information

If you have questions or need assistance with a return or refund, please contact us:

  • Email: mdalifsarder3@gmail.com
  • Phone: 01773-043533
  • Address: Natore Ahmedpur, Natore, Bangladesh 

Thank you for choosing Authentico.com.bd. We value your trust and strive to make your shopping experience seamless and satisfying.